Responsible Gaming

Introduction

Responsible gaming at Doubledown Casino on doubledown-ca.com means approaching social casino play as entertainment, not as a way to make money or resolve personal, financial, or emotional issues. The purpose of this page is to help you understand the risks associated with gambling-like activities, to support informed decisions, and to provide clear tools and assistance to keep play under control. While Doubledown Casino offers virtual credits with no real-money cash-out, we recognize that time and money spent on such products can still become problematic. Our team is committed to supporting you with practical tools, information, and access to professional help whenever you need it.

Risk Awareness

OBSERVE: Players in Canada use Doubledown Casino as a form of entertainment, but certain patterns may indicate emerging or existing gambling-related harm, even in a social casino environment. Recognizing these signs early allows for timely self-protection.

EXPAND: The following behaviours are commonly associated with problem gambling in real-money and social casino contexts:

• Playing for longer periods than intended, frequently losing track of time during sessions.
• Thinking about the casino or the next session when engaged in work, study, or family activities.
• Increasing in-game spending on virtual items or credits to "chase" previous virtual losses or reach prior highs.
• Feeling irritable, anxious, or restless when unable to access the game or when required to stop.
• Neglecting responsibilities at home, work, or school because of time spent playing.
• Hiding the extent of your play or spending from family members or friends.
• Using casino play to escape from stress, loneliness, depression, or other emotional difficulties.
• Borrowing money, selling items, or using essential funds (e.g., rent, bills) to pay for in-game purchases or related costs.

REFLECT: If several of these signs apply to you, it may be time to take action by using the limits and self-exclusion tools described below and by consulting professional support services in Canada.

Self-Assessment: Check Your Behaviour

Answer the following statement-questions honestly. If you often answer "yes", this may indicate a risky pattern:

• Do I frequently spend more time playing on doubledown-ca.com than I planned?
• Have I tried to cut down or stop playing but found it difficult?
• Do I feel the need to increase my in-game spending to get the same level of excitement?
• Have my relationships, work, or studies suffered because of my play?
• Do I feel guilt, shame, or stress about how much I play or spend?
• Do I play to avoid thinking about personal, financial, or emotional problems?

If you are worried about your answers, consider setting strict limits immediately, taking a Time-Out, or activating self-exclusion and contacting one of the support resources listed below.

Limits & Tools

OBSERVE: Canadian users must have access to clear, easy-to-use tools to manage time and spending, even where no real-money cash-outs are possible. These tools are designed to support healthy digital entertainment habits.

EXPAND: On doubledown-ca.com you can configure limits through your personal account settings. The exact labels in the interface may vary by device or app version, but the underlying functions remain consistent.

Deposit and Purchase Limits

• Accessing limits: Log in to your Doubledown Casino account at doubledown-ca.com. Go to "My Account" or "Profile", then open the "Responsible Gaming" or "Limits & Controls" section.
• Setting daily, weekly, and monthly limits: Within the limits area you will see separate fields such as "Daily Purchase Limit", "Weekly Purchase Limit", and "Monthly Purchase Limit".
  • Enter the maximum amount (in your billing currency) that you are prepared to spend on in-game purchases for each period (e.g., CAD 10 per day, CAD 40 per week, CAD 100 per month).
  • Confirm your entries by selecting "Save", "Apply", or a similar confirmation button.
  • Once a limit is active, you will not be able to exceed it until the relevant period resets, in accordance with system rules.
• Adjusting limits: You may request to lower your limits at any time. Lower limits usually take effect immediately or as soon as technically possible. Requests to increase limits may be subject to a cooling-off period (for example, 24 hours) and additional confirmations to ensure the decision is considered.

Time Spent Limits and Session Tools

• Session timers: In the same "Responsible Gaming" section, you may enable a session timer.
  • Select a maximum continuous play duration (for example, 30, 60, or 90 minutes).
  • When this time is reached, you will receive a notification reminding you to take a break or log out.
• Reality checks: Where available, you can activate periodic on-screen messages (e.g., every 60 minutes) that show how long you have been playing this session and invite you to pause.

"Time-Out" (Short-Term Breaks)

• Enabling a Time-Out:
  1. Log in and go to "My Account" > "Responsible Gaming" > "Time-Out" or "Short Break".
  2. Select the desired duration, typically 24, 48, or 72 hours.
  3. Read the explanation of the effects (temporary suspension of access and purchases).
  4. Confirm your choice by clicking "Confirm Time-Out" or equivalent.
• During Time-Out: You will not be able to make in-game purchases while the Time-Out is active. Depending on the platform, some or all game access may be temporarily restricted. After the selected period ends, access will automatically resume, subject to any other limitations you have in place.

REFLECT: Limits and Time-Outs are preventive tools. For serious concerns or loss of control, self-exclusion and professional help, as described below, should be considered.

Self-Exclusion

OBSERVE: Some players may need a longer break from Doubledown Casino than a short Time-Out can provide. Self-exclusion is a stronger measure to interrupt problematic patterns and is consistent with Canadian responsible gaming best practices, even for social casinos.

EXPAND: Self-exclusion is a voluntary request by you to block access to your account for a defined period or permanently.

How to Activate Self-Exclusion

1. Locate the Self-Exclusion option:
   • Log in to your account at doubledown-ca.com.
   • Navigate to "My Account" or "Profile".
   • Open the "Responsible Gaming" or "Player Protection" section.
   • Select "Self-Exclusion".
2. Select the exclusion period: You will be prompted to choose a duration, for example:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent)
3. Confirm your decision: Before activation, you will see a summary of consequences. You may be asked to:
   • Tick a box acknowledging that self-exclusion is voluntary and binding for the selected period.
   • Click a final confirmation button such as "Confirm Self-Exclusion".
4. Contacting support (optional but recommended): If you need assistance, you can contact our support team at [email protected] and clearly state that you wish to self-exclude. Support may ask for basic verification details to protect your account.

Consequences of Self-Exclusion

• Account access: Once self-exclusion is applied, you will not be able to log in to your Doubledown Casino account on doubledown-ca.com for the duration of the exclusion. Attempts to access may trigger reminder messages of your excluded status.
• Purchases and gameplay: You will be prevented from making in-game purchases and, depending on platform implementation, from accessing gameplay during the exclusion period.
• Existing balances and refunds: Doubledown Casino operates as a social casino. Virtual credits and items have no real-world cash value and cannot be redeemed for money. As a result, unused virtual balances are generally not eligible for cash refunds. In exceptional consumer protection circumstances, the operator may review individual cases at its discretion, in line with applicable law and internal policies.
• Shortening or cancelling self-exclusion: For your protection, a fixed-term or lifetime self-exclusion cannot usually be cancelled or shortened before expiry. Once the selected term has elapsed, re-activation (if permitted) may require a clear, affirmative request and a cooling-off period.

REFLECT: Self-exclusion is a serious step intended to protect your wellbeing. If you are considering self-exclusion, we strongly encourage you to contact professional support organizations in Canada for independent advice.

Support Resources

OBSERVE: Players in Canada must have access to local and international, confidential, and free or low-cost help. While Doubledown Casino is a social casino, some users may still experience harm similar to gambling addiction.

EXPAND: The following services are independent from doubledown-ca.com. They provide assistance in line with Canadian and international best practices. Contact information and availability may change; if a number is unavailable, please consult the relevant website.

Local Support in Canada

• Canada-wide
  • Canada National Problem Gambling Helpline (ConnexOntario / national routing): 1-866-531-2600 - Typically 24/7, English and French, with access to interpreters for other languages.
  • Kids Help Phone (for youth impacted by gambling in the family): 1-800-668-6868 or text 686868 - 24/7, English and French.
• Ontario
  • ConnexOntario Problem Gambling Services: 1-866-531-2600 - 24/7 confidential information and referral, English and French, with translation support; website: connexontario.ca.
• British Columbia
  • BC Gambling Support Line: 1-888-795-6111 - 24/7, free and confidential, multiple languages; chat and text options via bcresponsiblegambling.ca.
• Alberta
  • Alberta Health Services - Addiction Helpline: 1-866-332-2322 - 24/7, confidential, multiple languages through interpreters.
• Quebec
  • Gambling: Help and Referral (Jeu : aide et référence): 1-800-461-0140 - 24/7, primarily French, also English; website: jeu-aidereference.qc.ca.
• Other provinces and territories
  • Most provincial health or mental health helplines provide information on gambling support. Dial 211 in many areas to be connected to local resources, or consult your provincial health ministry website.

REFLECT: These services are independent, confidential, and staffed by trained professionals or counsellors. They can help you assess your situation, provide emotional support, and connect you to local treatment or counselling.

International Support Organizations

These organizations provide online and cross-border assistance, which may be useful when local lines are busy or if you prefer digital channels.

Self-Exclusion Schemes by Country

Although doubledown-ca.com is a social casino and not part of real-money self-exclusion registers, you may also wish to limit exposure to other gambling sites:

• United Kingdom - GamStop: A free national self-exclusion scheme for online gambling operators licensed by the UK Gambling Commission. Website: gamstop.co.uk.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national register allowing individuals to prohibit access to licensed gambling activities. Information (in Spanish) is available via the Dirección General de Ordenación del Juego: ordenacionjuego.es.
• Other jurisdictions: Many countries and provinces (including some Canadian jurisdictions) operate land-based or online self-exclusion programs. Check your local regulator or responsible gambling council for details.

Blocking Software and Apps

• Gamban: Subscription-based software that blocks access to most online gambling sites and apps across devices. Website: gamban.com.
• BetBlocker: A free app that allows you to block gambling websites and apps on many devices. Website: betblocker.org.
• Other tools: Many mobile devices and routers offer parental controls or content filters that can limit access to gambling-related content. These can be used alongside tools offered by doubledown-ca.com.

Family Support Resources

• Gam-Anon: A fellowship for family and friends of people with gambling problems. Website: gam-anon.org.
• Online forums and chats:
  • Gambling Therapy family and friends forum: gamblingtherapy.org.
  • Local provincial health or mental health services may host moderated support groups for affected others.

Confidentiality Notice: Contact with these organizations is generally confidential and independent of doubledown-ca.com. They do not share your personal details with Doubledown Casino or DoubleDown Interactive LLC without your explicit consent, subject to their own privacy policies and any legal obligations in their jurisdiction.

Help for Family

OBSERVE: Gambling-related problems often affect partners, children, and other relatives. Loved ones of players at doubledown-ca.com may notice changes before the player does.

EXPAND: If you are concerned about someone's play on Doubledown Casino or any other gambling-style product, the following guidance may help.

Talking to a Person Who May Have an Addiction

• Choose the right moment: Speak in a calm, private setting, when neither of you is angry or under the influence of substances.
• Use non-judgmental language: Focus on behaviours and their impact instead of labels. For example: "I've noticed you are spending more time and money on this game and I'm worried about you" rather than "You are addicted."
• Listen actively: Allow the person to explain how they feel. Avoid interruptions and criticism. Show empathy and understanding.
• Set clear boundaries: Protect your own wellbeing and finances. It is appropriate to say no to requests for money that may be used for gambling or in-game purchases.

Encouraging Support and Practical Steps

• Suggest using the tools on doubledown-ca.com, such as limits, Time-Out, or self-exclusion.
• Offer to help the person contact a helpline (for example, ConnexOntario at 1-866-531-2600 or the BC Gambling Support Line at 1-888-795-6111).
• Encourage a consultation with a licensed psychotherapist, psychologist, or counsellor who has experience with gambling problems and related disorders.
• Help them explore peer support groups, such as Gamblers Anonymous meetings or online forums, where they can speak to others with similar experiences.

Support for You as a Family Member

• Family support groups:
  • Gam-Anon: gam-anon.org - meetings and resources for affected others.
  • Gambling Therapy family and friends forum: gamblingtherapy.org.
• Mental health professionals: You may benefit from individual counselling to manage stress, anxiety, or relationship strain.
• Helplines: The Canadian helplines listed above generally also provide support to family members and can guide you on next steps.

REFLECT: You are not responsible for another person's gambling behaviour, but you can support them while also protecting your own health and safety. Seeking help for yourself is an important and responsible step.

Operator's Commitment

OBSERVE: Doubledown Casino is operated by DoubleDown Interactive LLC, a Washington State, USA entity (UBI 603 046 380), and is offered to Canadian users as a social casino via doubledown-ca.com. Even without a traditional iGaming licence, the operator follows responsible gaming standards aligned with consumer protection principles in Canada and internationally.

EXPAND: Our internal processes for risk management and responsible gaming include the following elements:

Internal Monitoring and Risk Checks

• Behavioural analysis: We may use automated systems and manual reviews to monitor aggregated patterns of play, such as unusually long continuous sessions, sharp increases in in-game purchase frequency, or repeated attempts to bypass limits, all in accordance with applicable privacy and data protection laws.
• Warning messages and prompts: Where our systems detect potentially risky patterns at an account level, we may:
  • Display on-screen reminders of available limits, Time-Out and self-exclusion tools.
  • Encourage breaks or reductions in play intensity.
• Age and access controls: Doubledown-ca.com is designed for adults. We take reasonable steps to restrict access by minors and may suspend or close accounts where underage use is detected or reasonably suspected.

When We May Initiate Contact

• Trigger conditions: Subject to legal and technical constraints, our support team may proactively contact a player when:
  • Multiple responsible gaming alerts have been triggered in a short period.
  • There are repeated requests to raise limits to unusually high levels.
  • Communications to support explicitly describe loss of control, financial distress, or harm.
• Nature of contact: Any contact for responsible gaming purposes will be supportive and informational. We may:
  • Provide information on setting or lowering limits, Time-Out, or self-exclusion.
  • Refer you to independent support organizations and helplines.
  • In serious cases, recommend or apply restrictions on your account, such as limit reductions or self-exclusion, in line with our policies.
• Privacy and data protection: All monitoring and communications are carried out in accordance with our Privacy Policy and applicable Canadian and U.S. data protection requirements. We use your personal information for responsible gaming and consumer protection purposes only as permitted by law and our terms.

REFLECT: Our objective is to provide engaging social casino entertainment while minimizing the risk of harm. We encourage you to view responsible gaming as a shared responsibility between you as the player and us as the operator.

Updates

OBSERVE: Responsible gaming standards, Canadian regulatory guidance, and internal practices evolve over time.

EXPAND: Doubledown-ca.com may modify this Responsible Gaming page to reflect changes in laws, industry standards, or our own tools and procedures.

• How you will be informed:
  • On-site notifications: We may publish banners, pop-up messages, or notices within your account dashboard highlighting significant changes.
  • E-mail communication: Where appropriate and where you have provided a valid e-mail address, we may send notices to inform you of material updates to responsible gaming practices or related terms.
• Your responsibility: It is your responsibility to review this page regularly. Continued use of doubledown-ca.com after changes take effect constitutes your acknowledgement of the updated information.

REFLECT: We aim to keep this page accurate and helpful. If you have questions about any update, you may contact us using the details below.

Last updated: 06 November 2026

Contact & Feedback

OBSERVE: Clear communication channels are essential for effective responsible gaming support.

EXPAND: If you have concerns about your play, wish to exercise self-control measures, or have suggestions to improve our responsible gaming program, please contact us.

Responsible Gaming Contacts

• E-mail (primary): [email protected] - for support, including requests relating to limits, Time-Out, self-exclusion, or concerns about your behaviour.
• E-mail (general information and policy questions): [email protected] - for general questions about responsible gaming policies on doubledown-ca.com.
• Online contact form: You may also reach us via our web contact form at https://doubledown-ca.com/contact. When using the form, please select the category related to "Responsible Gaming" or "Account & Limits" if available, and clearly describe your request (for example, "I wish to self-exclude for 1 year").

Feedback for Self-Control and Support Requests

When contacting us regarding responsible gaming, you may choose to include the following information to help us respond efficiently:

• Your username or account identifier on doubledown-ca.com.
• Whether you are requesting:
  • Information only;
  • Changes to limits or Time-Out;
  • Self-exclusion (with a specified duration); or
  • Support due to concerns about your play.
• Any specific difficulties you are experiencing (for example, trouble applying limits through the interface or feelings of loss of control).

Our team will review your request as soon as reasonably possible and may respond with confirmation of actions taken, clarification questions, or signposting to external support resources. In emergencies or situations involving immediate risk to health or safety, please contact local emergency services or health professionals directly, as our support channels are not a substitute for medical or crisis services.

REFLECT: Doubledown Casino and doubledown-ca.com are committed to supporting Canadian players with transparent tools, responsive assistance, and clear information, so that entertainment remains safe, controlled, and enjoyable.